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Help & Information Problems with Delivery Delivery Costs Delivery costs change from country to country. We can show you the correct delivery costs for your country if you select it from the menu next to the Delivery charge on the basket page. Free Super Saver UK Delivery is by Royal Mail Second Class and most orders are dispatched from our warehouse within 24 hours. Royal Mail aims to deliver Second Class mail by the 3rd working day after we have dispatched it. If you need your items in a hurry then you may choose from either Royal Mail First Class delivery for £2.39 (usually delivered the day after dispatch from our warehouse) or Royal Mail Special Delivery for £7.95 (Guaranteed delivery on the day stated at the checkout). Selecting either method will not affect the date that items are dispatched from our warehouse but will speed up delivery once your parcel is in the hands of Royal Mail. Any additional delivery service selected will be taken as an agreement of a separate contract and cannot be refunded after dispatch. UK orders for goods with a total value of £5 or more currently qualify for Free UK delivery as detailed above. Orders for less than £5 will cost £0.99 for delivery and be delivered by Royal Mail 2nd Class Service unless another delivery service has been selected. European Zone The delivery charge is based on the number of items in your order. Basic Cost £2.95 Plus £1.50 Cost per item Rest of the World Delivery Charges The delivery charge is based on the number of items in your order. Basic Cost £5.95 Plus £3.95 Cost per item When will my order be delivered? On the information page for every product on our site we display an estimated delivery time for the item. Some items can be dispatched on the same day these items show as "In Stock - Order before 4pm for same day dispatch" Most items are able to be dispatched within 1-2 days and show as "In Stock - Usually dispatched within 24 hours". If an item is in stock with one of our suppliers then the stock availability on the product information page as "Stock Available" These orders will usually be dispatched within 7 working days. If we expect to get stock very soon but cannot give a guaranteed date for dispatch the availability indicator will show as "Estimated Dispatch: 7 - 21 Days". If a product shows as "Out of Stock" we currently don't have a date when we will receive new stock. We do expect to get stock in the future so if you order an out of stock item we will try to get a estimated dispatch date for you as soon as possible. Part Deliveries When you place your order you pay a single delivery charge which is based on the value of your order or the number of items in your order. Sometimes, however, your order may be dispatched to you in a number of smaller deliveries when items are in stock in different warehouses or when part of your order is temporarily out of stock. Inside each delivery you will find a delivery note or receipt which indicates the number of items that are included in your order. It will also indicated whether your order is being dispatched in more than one delivery.